In most cases we recommend that you order a EU size smaller than normal because our shoes run large. Our Sizing Chart, found on every product page, will help you select the correct Taeger size. You can find the sizing chart and measuring guide under the Sizing menu on every shoe page. If you need further help, please feel free to contact our Customer Experience Team at hello@wearetaeger.com

Sure, please get in touch with us when you desire more information about a product. Our Customer Experience Team are always here to help you and can be reached at hello@wearetaeger.com

At Taeger we take pride in the unique models we design. That’s why we almost never reproduce our products and they’re only released once on the website. Occasionally, some sold-out products and sizes are restocked. Please keep an eye on our social media channels and newsletter to stay up to date.

No, at this time we stock up to Taeger Size 46. 

It can take up to 2 hours after you have placed your order, for you to receive the confirmation e-mail. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation after two hours, please get in touch with our Customer Experience Team. 

Once an order is placed, we instantly process your order to ensure the quickest delivery possible.

However, if you wish to cancel your order, please contact us immediately. We will look into the status of your order to determine if your order can be cancelled.

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

If you wish to cancel your order, please contact our Customer Experience Team immediately. We will look into the status of your order and if it hasn’t been picked yet, we are usually able to cancel it for you.

If it’s no longer possible to cancel or change the order? Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will get in touch with you for your preferred solution.

Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as soon as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

You can pay for your order with the following options:

Afterpay (Australia)

PayPal

Visa Card

MasterCard

American Express

Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact our Customer Experience Team. 

Has the purchase amount been deducted from your bank account, yet the website says that the order failed? Please contact our Customer Experience Team as soon as possible, so we can start processing your order. 

Your invoice is always included in the order confirmation e-mail. If you can’t find the invoice, please contact our Customer Experience Team so we can send it to you.

If you returned your order and selected ‘money refund’ we will refund you as soon as possible within the 14 days of receiving your return. We always refund the money to the bank account/credit card you used for the order.

If you placed an order from outside Australia, there is a possibility that you might have to pay import duties. This depends on the customs laws in your country. All customs/import duties are to be paid by the customer. 

Ordering with us is always safe. Your privacy and the security of your data is our top priority. To keep ordering safe, we use SSL-technology (Secure Socket Layer). Furthermore, both us and the bank/PayPal will validate and approve each customer to maintain security.

For more information, please refer to our Privacy Policy

When you place an order on our website there are no shipping costs for Standard Shipping. You can Jump the Queue and receive Express Shipping for additional costs. 

Please note that in some cases customs charges may apply. For EU, UK & USA, delivery costs do not include customs charges and duties.

We aim for the following delivery times:

Within Australia: 1-3 workdays with Sendle. 

International/Rest of the World: Within 5 to 7 workdays with DHL Express. 

*We currently do not ship to the following countries:

Azerbedjan

Bermuda

Belarus

Botswana

China

Chile

Ghana

Georgia 

Guatemala

Kazakhstan

Myanmar

Mexico

Mongolia

Nigeria

Russia

South Africa

Have you already placed your order? Please get in touch with our Customer Experience Team as soon as possible. We will then check if it’s still possible to change the delivery address.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. When your order is paid and processed it, unfortunately, is no longer possible to make adjustments.

We’re sorry to hear that your package hasn’t been delivered yet, but don’t worry. Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.

In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with our Customer Experience Team. We will look into the whereabouts of your parcel to ensure a quick delivery.

We’re sorry that the item that you purchased is damaged. You can contact our Customer Experience Team and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.

Our returns policy allows you to return products unused within 14 days of receiving them. You can open the package and check the contents. Returns will only be accepted when the shoes are unused and in the original packaging. 

You have 14 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Return costs are not covered by Taeger. 

Fill in the merchandise Returns Forms and add it inside the shoe box. If you don’t have a return form, please get in touch with our Customer Experience Team to receive a new one.

The order is ready now to be returned. Please go to a postal service of your liking and ship the box to:

Att. Taeger Returns

4 Bee Court, Burleigh Heads

QLD 4220

Australia

NO COMMERCIAL VALUE

Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment.

To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Taeger cannot be held liable for missing items. Once we have received your return, we will do our best to process it quickly.

Yes – just fill in the returns form stating the item you wish to receive in place of your returned item (detailing model, colour and size), and we’ll get this processed for you upon receipt of your return. Please note, if this new item is out of stock, this will be refunded instead. If your exchanged item is of a higher value than your returned item, this will also be refunded instead.

We are very sorry that you have not yet received your refund. Please get in touch with our Customer Experience Team. Please keep your order number and tracking code ready, so we can solve this quickly.

We aim to process all returns within 5-7 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later.

The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price.

Taeger strongly recommends that every item is returned using registered mail. If the return is not shipped using registered mail, Taeger cannot be held liable for missing items.

Please note that return shipments are at the customer's own expense.  

Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start the refund of the process purchase amount. We will send you an email once this is finished.

To remove any dirt and debris on Vegetable Tanned Nappa leather, wipe the surface of the item with a dry lint-free cloth. For stains, use a cotton washcloth and lukewarm water. Make sure not to soak the leather. Simply dab at the stain carefully and allow the leather to dry.

Before wearing your shoes, please treat them with a premium quality transparent leather/suede/nubuck spray which protects against dirt, water and stains. Take care of your shoes regularly to maintain a constant level of protection. We advise to spray your pair of shoes every 2 weeks. Never put your shoes in a washing machine.